Did you log into your account and now all of your applicants are missing? Don't worry, we can help!

This can happen for a few reasons, but the most common one is related to the Filter Applicants By Status setting, which might be enabled based on your user access level (Admin, Manager, Reviewer, or Read-Only). If the applicants you’re trying to view don't have a selected status, they might not appear in your applicant list.

To resolve this, the account owner or an Admin-level user can adjust the settings. However, if you need assistance, our support team is ready and happy to help you get everything back on track!

If you are the account owner or an Admin-level user, you can take a look at this setting. Use the Main Menu in the upper right-hand corner of your Dashboard and select Account Details.

Select Workflow from the Customize & Design section.

Then locate the Filter Applicants By Status box. Toggle through the different access levels and check each one to see if this might be the issue. If this was set up in error, you can simply uncheck the box (see image below) 

Just a quick note: We recommend touching base with the account owner first to make sure this option wasn’t intentionally selected. It’s possible that someone on your team is addressing an issue you might not be aware of, so maintaining open communication is key when making any changes to the Account Details settings.

Please reach out to support if this does not solve the issue you are seeing and we would be happy to help you troubleshoot.